Frequently Asked Questions.

In winter, Chetzeron is located on the ski slopes of Crans-Montana ski resort, in the canton of Valais, Switzerland. In summer, the hotel is located on the mountain pasture. Access is therefore restricted, and the mountain road leading to the hotel is closed to public traffic.

“Chetseron” is the locality, while “Chetzeron” is the 4-star hotel. But, Chetzeron is located on the place called Chetseron.

No, the Chetseron parking is not located in front of the hotel and does not belong to us. It’s in Crans-Montana and you have to park there to get to Chetzeron by other means. Although we don’t own it, we do have preferential rates for our customers, which you can ask for at reception when you check out.

Crans-Montana is divided into three communes: the commune of Crans-Montana, the commune of Icogne and the commune of Lens. Although the parking is located in Crans-Montana, it belongs to the municipality of Lens. So don’t worry, the address is correct!

No, the road leading to Chetzeron is strictly forbidden to public traffic. Only our 4×4s are allowed to use this road.

No. For security reasons, our snowcats are forbidden to circulate during the day. They can only circulate when the entire ski area is closed, without exception.

The walking path starts in front of the ESS chalet in Crans-Montana. Follow the yellow signs in summer and the pink signs in winter. They show you the way to Chetseron, where the hotel is located.

No, the gondola ride is not included in the price of your room. You must purchase your lift pass in advance on mycma.ch, or at the ticket office. You benefit from preferential prices if you buy your package online.

If you are staying at the hotel, we will inform you by phone as soon as possible and find a solution. If you come to eat at the restaurant, we suggest you take the walking path to Chetzeron.

Dogs are allowed in the restaurant at lunchtime, but are neither allowed in the hotel area nor in our vehicles.

Breakfast is included in the price of your room, but we do not offer half board. In the evening, we propose to eat “à la carte”. Our dishes are entirely home-made with fresh local products. So choose every day what makes you happy.

Yes. Thanks to our transfer service, people with reduced mobility can get to Chetzeron. In addition, one of our rooms is adapted and equipped for wheelchairs.

In winter, you can go to Chetzeron by gondola to Cry d’Er, then on skis in 3 min or on foot in 20 min. In summer, take the cable car up to Cry d’Er and walk 20 min to the hotel. If the gondola is closed, take the footpath to Chetzeron. For those who are sporty, you can also come by ski touring, snowshoeing, walking or cycling from Crans-Montana.

For guests not staying at the hotel, the evening at Chetzeron includes transfers and a 3-course meal à la carte. In winter, our caterpillars come to pick you up at Crans-Montana. In summer, our 4×4s take you to Plans-Mayens.

No, this is not possible. We offer you various alternatives that you must respect for logistical reasons.

No, as an external guest you do not have access to our swimming pool, sauna or hammam. Nevertheless, we would be delighted to book a massage for you.

Our swimming pool is located on the roof of the hotel, outside.

Yes, our swimming pool is heated between 33 and 35 °C, summer and winter.

No. Ciara is our only masseuse and will be happy to relax you one after the other.

Chetzeron belongs to Sami Lamaa, founder, and to the family of Louis Bégault, founding partner. Chetzeron is an independent hotel and does not belong to the Crans-Montana ski lifts.

In local patois, Chetzeron means “the round crest”.

No, the employees do not sleep on site, they go home every night. In summer they go to work by mountain bike and in winter on skis.